How do we use your information
The information we collect may be used to:
- Process your orders.
- Take payment from you or give you a refund.
- Personalise your shopping experience, for example by understanding how you use our website and what products you look at we can provide you with personalised offers or shopping ideas.
- Help us ensure that our customers are genuine and to prevent fraud.
- For statistical analysis.
- Help answer your questions and solve any issues you have.
Why do we contact you?
If you have signed up for our newsletters, we will contact you to update you about new product launches, sales and offers. You can opt out of marketing emails at any time –simply click the unsubscribe link in any emails you receive from us.
We will contact you by telephone or email if there is a problem with your order, delivery or if we need to get in touch regarding a refund.
You can sign up to receive marketing communications through our online sign up form, when you create an account or during the checkout process. Simply tick the opt-out box at any of these stages. Alternatively you can log in to your online account and change your contact preferences at any time.
How to unsubscribe from marketing communications?
If you do not wish to continue to receive email marketing from us, click on the ‘Unsubscribe’ link in any email communications or contact us and we will remove you.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
Aaron Carlo Hair work with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
We work with trusted third party payment processing providers in order to securely take and manage payments and prevent against fraud.
Warehouse and order fulfilment
All our online orders are managed by a trusted warehouse who pick, pack and dispatch our orders. We only send essential order information to them.
In order for you to receive your goods, we work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.